Frequently Asked Questions About Terms and Your Rights
When you close your account, any remaining balance is returned to your payment method (DANA, OVO, GoPay or QRIS) within 5 business days. Your account data is archived for seven years to comply with Indonesian tax and fraud-prevention law. You can reopen an account after 30 days; contact support if you want to request account deletion sooner.
Yes. Log in, go to Settings > Legal & Compliance > Data Access, and submit the form. We'll email you a complete export of your personal data, account history, login logs and all transactions within 14 days. This is your legal right under data protection rules in Indonesia.
Contact our support team immediately with the transaction ID and details. We investigate withdrawal disputes within 48 hours, check our payment records and the status on DANA, OVO, GoPay or QRIS, and confirm whether the payout went through. If funds were lost in transit, we work with the payment provider to trace them.
Every withdrawal triggers automatic identity verification against your account details and manual review by our payments team. We match the payout destination to your registered payment method, confirm your legal name and address, and scan for fraud patterns. Verified payouts process within 1–3 minutes to your DANA, OVO, GoPay or QRIS account.
If we detect unusual login patterns, rapid withdrawals or behaviour matching fraud rules, we temporarily lock the account and notify you via email. You can verify your identity through live chat or the account security help form, and we'll restore access within 24 hours if you pass verification checks.
No, we do not share your personal data with third parties without your permission. We share payment data with DANA, OVO, GoPay and QRIS only to process your deposits and withdrawals. Fraud and security data may be shared with local authorities where local law requires it. You can opt out of marketing data sharing in Settings > Privacy.
We keep your account active while you play. After account closure, we archive transaction records and personal data for seven years to comply with Indonesian tax law and fraud-prevention rules. Older records are anonymised. You can request early deletion via our legal team, subject to compliance with local regulations.
