Privacy Policy Frequently Asked
Closing your account does not delete your payment history or transaction records immediately. These remain archived for 30 days, then are removed from active systems. Banking regulations in Indonesia require we retain transaction data for 7 years, but your personal details like phone and email are deleted within 14 days of closure request.
No. When you deposit or withdraw via DANA, OVO, GoPay or QRIS, we tokenise your payment details so the actual account number or card data is never kept on our servers. Each transaction is routed through encrypted tunnels and your wallet provider handles the final transfer.
Yes. Contact our support team via live chat or email and request a data access report. Within 14 days, we provide a complete export of your registration details, login history, IP addresses, device information and all payment records since account creation.
We use session cookies to keep you logged in and remember your lobby preferences. We also place analytics cookies to track how you navigate the site and spot unusual login attempts from new locations. You can disable cookies in your browser, but this will log you out after each session.
Only our support, compliance and payment verification teams have access to your account data, and only to resolve disputes, process withdrawals or investigate fraud. Employees sign confidentiality agreements. Third-party payment processors (DANA, OVO, GoPay, QRIS providers) see only what is necessary to complete your transaction.
Change your password immediately via Account Settings. Then open live chat or email our support team with details of the suspicious activity. We freeze your account, verify your identity and reset your security settings within 1 hour of a verified breach report.
This policy applies where local law permits. Your privacy rights depend on local law. Some regions have specific data-protection rules that may override or supplement these terms. Contact us if you have questions about how local regulations affect your account.
